Consumer Services

Complaint Forms

The Consumer Services Department advises consumers who have a dispute with a business to first attempt to resolve this dispute directly with the business. If this attempt fails, CSD’s Mediation Center, which is staffed by mediators certified by the Florida Supreme Court, is available to intervene.

Consumers can file a complaint by calling the Center at 305-375-3677. A complaint form will be sent to the complainant by mail. Consumers can also submit a complaint online by clicking on one of the categories below. The first category relates to complaints about the for-hire transportation industry. Please note that this does not include Movers and Towers, which fall under the second general category. It also does not include the public transportation services.

Consumers filing online complaints are asked to use the last four digits of their home telephone number as a Temporary Complaint No. and to write this number on any supporting documentation they send to the Mediation Center. A permanent number will be assigned after the complaint is received.

Information contained in complaints becomes public information and will be forwarded to the business as part of the dispute resolution process.

• Transportation Consumer Complaints
• General Consumer Complaints