As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.
Buses with wheelchair lifts and low-floor buses, available on all routes, have raised our transit system to a new level of accessibility, providing increased independence for our passengers with disabilities.
All Miami-Dade Transit buses are now wheelchair-accessible. Look for the international accessibility symbol on the front and side of the bus. If any barrier prevents your approaching the bus stop in a wheelchair or interferes with boarding, report the problem at 786-469-5225, Monday through Friday, 8:30 a.m. to 4:30 p.m. Most routes connect with Metrorail. Where applicable, transferring is available between bus routes.
In accordance with the Department of Transportation's Americans with Disabilities Act (DOT ADA) Key Station rules, the following ten Metrorail stations are readily accessible to and usable by individuals with disabilities, including those who use wheelchairs: Dadeland South, Dadeland North, South Miami, Douglas Road, Brickell, Government Center, Civic Center, Dr. Martin Luther King, Jr. Plaza, Tri-Rail and Okeechobee.
For further information regarding MDT Metrorail Key Stations and FTA Assessments, check Key Stations Compliance Updates (24MB)
Discount Fares for Riding Metrobus or Metrorail
Most residents and visitors with disabilities can ride Metrobus or Metrorail at half the regular fare with a discount-fare EASY Card. You must load your EASY Card with monetary value to ride at the discount fare of $1.10 per trip, or with a 1-Day pass for $2.80, a 7-Day pass for $14.60 or a 1-Month pass for $56.25 before boarding a bus or train.
Metrorail riders with a state-issued parking permit or license plate for people with disabilities may park free in spaces designated for disabled riders.
Accessibility features include accessible parking, elevators, platform tactile tiles, raised lettering and Braille signage, wheelchair turnstiles, a public-address system, curb cuts, elevator status announcements and TDDs.
The Office of Civil Rights and Labor Relations ADA Compliance Unit has professional supervision over MDT’s procedures regarding departmental compliance with the Americans with Disabilities Act.
Accessible sidewalks provide curb cuts that people with disabilities can use to safely transition from a roadway to a curbed sidewalk.
If a sidewalk is damaged or inaccessible, submit a service request to 311 Direct or call 3-1-1 to report it. All complaints are investigated within 1 - 5 days.
Elevators and Escalators Status
In order to make sidewalks in Miami-Dade County accessible to individuals with disabilities, the department has developed the Sidewalk Transition Plan. Under the plan, the County conducted building, arterial roadways and bus stops surveys identifying physical obstacles in need of removal. An inventory of sidewalk conditions within the public right-of-ways has been recorded and will serve as a planning tool to produce the basis of estimates for future funding allocation.
Priority Boarding and Exiting the Bus for Persons using Wheelchairs
Passengers using wheelchairs have the right to board and exit the bus first before any passenger - ahead of those with an ambulatory disability and those without a disability.
Stop Announcements and Route Identification
Bus stop announcements are made on all Metrobus routes, regardless of whether the route is wheelchair accessible or not.
Service animals are allowed to board Metrobus, Metrorail, Metromover and STS, as long as the animal does not pose a direct threat to the health or safety of others or cause a significant disruption in service.
Special Transportation Service (STS)
If you have a disability, as classified by the Americans with Disabilities Act (ADA), that prevents you from using regular transit services (Metrobus, Metrorail, and/or Metromover), you may be eligible to use Special Transportation Service (STS). This service offers shared-ride, door-to-door transportation using accessible vehicles. The service is available throughout most of urbanized Miami-Dade County and operates seven days a week, 24 hours a day.
Emergency Evacuation Assistance Program (EEAP)
Miami-Dade residents who require daily skilled nursing care, assistance with daily living, or have life-saving medical equipment dependent on electricity should register for the Special Needs & Emergency Evacuation Assistance Program for transportation and/or shelter assistance in case of hurricanes or other disasters.
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