Accessible Metrobus Routes

All Miami-Dade Transit buses are now wheelchair-accessible. Look for the international accessibility symbol on the front and side of the bus. If any barrier prevents your approaching the bus stop in a wheelchair or interferes with boarding, report the problem at 305-654-6586, Monday through Friday, 8:30 a.m. to 4:30 p.m. Most routes connect with Metrorail. Where applicable, transferring is available between bus routes.

Service Animals

Service animals are allowed to board Metrobus, Metrorail, Metromover and STS, as long as the animal does not pose a direct threat to the health or safety of others or cause a significant disruption in service.

Bus Operators or Custom Protection Officers (CPO) may ask any passenger if their animal is a service animal and/or if the animal assists them with their disability, but CANNOT require certification or identification for service animals.  Documentation that the service animal is trained is not a precondition for providing service to an individual accompanied by a service animal. [FL Statutes - Chapter 413 (a)].

Under Miami-Dade County's Leash Law, all service dogs must wear a leash.

More information about service animals

Stop Announcements and Route Identification

Bus Operators or automated announcers shall loudly state transfer points with fixed routes, major intersection and destination points, any stop upon request, and intervals along a route in order to permit customers who are blind, have low vision or other disabilities to be oriented as to their location.

Bus stop announcements will be made on ALL Metrobus routes, regardless of whether the route is wheelchair accessible or not.

Upon opening the door at each transfer point, Bus Operators must clearly announce the route and destination of their bus, so that customers with disabilities can properly identify the bus prior to boarding.

Priority Boarding and Exiting the Bus for Persons using Wheelchairs

Passengers using wheelchairs have the right to board and exit the bus first before any passenger  - ahead of those with an ambulatory disability and those without a disability.

The only time Bus Operators are able to bypass wheelchair-using passengers who are waiting at the bus stop, is when all the securement locations on the bus are occupied by other wheelchair-using passengers.

Areas of the bus designed for wheelchairs may be used by any customer until a wheelchair needs to be secured. Signs and accessible space decals throughout the bus indicate that customers with disabilities have seating priority within these areas. Customers occupying priority seating will be asked to move in order to accomodate a customer using a wheelchair.

Discount Fares for Riding Metrobus or Metrorail

Most residents and visitors with disabilities along with local youth in grades K-12 an ride Metrobus or Metrorail at half the regular fare with a discount-fare EASY Card. You must load your EASY Card with monetary value to ride at the discount fare of $1 per trip, or with a 1-Day pass for $5, a 7-Day pass for $13 or a 1-Month pass for $50 before boarding a bus or train.

Apply for the EASY Card for discount-fare riders at the Transit Service Center on the second level of the Government Center Metrorail station, Monday through Friday, 7 a.m. to 6 p.m., excluding holidays.

• Anyone with a permanent disability must produce a letter from a doctor or a valid ADA card from another region as proof of a medical condition.
• Medicare recipients also qualify to ride at a discount fare on Metrobus.
• Students are issued discount-fare EASY Cards by their schools. Metromover is free.
• STS Certified riders are allowed to ride Metrobus and Metrorail FREE by simply tapping their STS EASY Card on the Metrobus farebox card reader or Metrorail fare gates. 

Free Parking
Metrorail riders with a state-issued parking permit or license plate for people with disabilities may park free in spaces designated for disabled riders.

Special Transportation Service (STS)

If you have a disability, as classified by the Americans with Disabilities Act (ADA), that prevents you from using regular transit services (Metrobus, Metrorail, and/or Metromover), you may be eligible to use Special Transportation Service (STS). This service offers shared-ride, door-to-door transportation using accessible vehicles. The service is available throughout most of urbanized Miami-Dade County and operates seven days a week, 24 hours a day.

ADA Compliance

The Office of Civil Rights and Labor Relations ADA Compliance Unit has professional supervision over MDT’s procedures regarding departmental compliance with the Americans with Disabilities Act.  The responsibilities consist of:

1. Administrating the development of MDT policies, procedures and operational or managerial practices to comply with the ADA
2. Assisting the disability community and MDT management with problems or complaints, and
3. Resolving disability or ADA-related issues affecting the department, including addressing accessibility concerns in areas such as MDT facilities, employment, communications, vehicles, systems and services.

Please contact Maud Lizano, MDT ADA Coordinator:

• If you are not satisfied with a resolution/response to your complaint regarding MDT’s services: Metrobus, Metrorail, Metromover or Special Transportation Service (STS).
• If you need to be provided with auxiliary aids and services for communications in alternate format (audiotape, Braille or computer disk), a sign-language interpreter or other accommodations. Requests for auxiliary aids and service have to be made five days in advance.

Miami-Dade County provides equal access and equal opportunity in employment and does not discriminate on the basis of disability in its programs or services. Auxiliary aids and services for communication are available with five days' advance notice.

For material in alternate format (audiotape, Braille or computer disk), a sign-language interpreter or other accommodations:

• Call 786-469-5478
• Fax 786-469-5589
• E-mail
• Write:
  MIAMI-DADE TRANSIT
  701 NW1ST COURT SUITE 1700
  MIAMI FL 33136
  ATTN: MAUD LIZANO