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Special Transportation Service (STS)
STS is available for people with a physical, mental or intellectual disability who cannot ride Metrobus, Metrorail or Metromover. Any resident whose disability prevents them from riding regular transit vehicles qualifies for STS. Residents with temporary disabilities may also be eligible for this service.
Upcoming Events
| Event: | STS Riders Meeting |
| Event Date: | 03/06/12 06:00PM |
| Contact #: | 786-469-5430 |
| Location: | 701 NW 1ST Court, First Floor Training Room Miami, Florida 33136 |
| Description: | This is the Special Transportation Service (STS) monthly meeting. |
How to apply
Individuals with a disability that prevents them from riding public transit can apply to be certified for the STS program. To be certified, complete the application
form , then mail the completed form to MDT- Paratransit Operations, 701 NW 1st Court, Suite 1100, Miami, Florida 33136, or call the Paratransit Operations office at 786-469-5000 (305-263-5459 for TTY Users) and request that an application be mailed to you.
If you are declined admittance into the STS Program, you have the right to appeal. Please note that the submittal of additional medical documentation does not constitute a request for appeal. In order to appeal, you must request a review, in writing, within 60 days of receiving the denial of eligibility letter. Your appeal request should be addressed to:
Miami-Dade Transit (MDT)
Office of Civil Rights and Labor Relations - ADA Compliance
701 NW 1st Court, Suite 1700
Miami, FL 33136
STS service
For $3 per one-way trip, STS offers shared-ride, door-to-door travel in accessible vehicles throughout most of Miami-Dade County, in some parts of South Broward County, and in the Monroe County Upper to Middle Keys.STS operates 24 hours a day, seven days a week, including most holidays. Use STS for trips to medical appointments, school, work, shopping, business, or recreation. Air-conditioned minivans, small buses, lift-equipped vans, and sedans transport passengers with disabilities safely in a clean, smoke-free environment. Pickups are within 30 minutes of the scheduled time.
- For more information on STS, see the STS Rider's Guide .*
*Note: The STS Rider's Guide is currently under review and will be updated.
Personal Care Attendant
A Personal Care Attendant (PCA) is someone designated to help the eligible STS user in his/her personal needs. No fare is charged to the PCA. One companion (including children, regardless of age) or Personal Care Attendant (PCA) may ride with a certified passenger, provided both are picked up and dropped off at the same address.PCAs can continue to ride Transit (bus or rail) with STS customers. The PCA does not need to show an EASY Card or Ticket as long as the STS rider's EASY Card indicates a "PCA" traveler on the back.
STS Certified riders travel for FREE on Metrobus and Metrorail when they use their valid STS EASY Card.
Special Needs & Emergency Evacuation Assistance Program
Miami-Dade residents who require daily skilled nursing care, assistance with daily living, or have life-saving medical equipment dependent on electricity should register for the Special Needs & Emergency Evacuation Assistance Program for transportation and/or shelter assistance in case of hurricanes or other disasters.Confirmation and cancellation
The Paratransit Trip Confirmation and Cancellation service allows STS riders to confirm and cancel trips online. This option is an alternative to calling the Customer Services line. Paratransit riders are not required to use this new online service to confirm and cancel trips. However, this added benefit provides quick access to booked trips without making a telephone call.To access the Paratransit Trip Confirmation and Cancellation service, you will need Internet Explorer 5.0 (or higher) or Netscape. AOL users may experience inconsistencies due to AOL business processes.
STS services for vistors
Visitors certified in another American with Disabilities Act (ADA) jurisdiction also may be eligible for STS.To determine eligibility for this service during a visit to Miami, fax the following information prior to your visit to 786-469-5033:
- a letter proving disability along with your name,
- address while in Miami, and
- a copy of your home special transit or ADA pass.
- Include also whether you need a personal care attendant or use a wheelchair, cane, etc. Requests for service must be made in advance.
files, you can download Acrobat Reader for free from Adobe Systems, Inc. In order to use PDF files, you must have Acrobat installed on your computer.
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Sign up to receive rider alert text messages on your mobile devices and/or email regarding any disruptions affecting Special Transportation Service (STS).
- 305-264-9000, Reservations
- 786-469-5000, Enrollment & Information
- 305-263-5459, TTY Users
- 786-469-5000, Complaints/Commendations
- 786-469-5029, To Leave a Message
- 305-263-5475, TTY Users
- 786-469-5000, Administration
Please contact Maud Lizano, MDT ADA Coordinator:
- If you are not satisfied with a resolution/response to your complaint regarding MDT’s STS services.
- If you need to be provided with auxiliary aids and services for communications in alternate format (audiotape, Braille or computer disk), a sign-language interpreter or other accommodations. Requests for auxiliary aids and service have to be made five days in advance.
Miami-Dade County does not discriminate on the basis of disability in its programs or services.
Miami-Dade Transit
Attention: Maud Lizano
701 NW 1st Court Suite 1700
Miami, FL 33136
Phone: 786-469-5478
Fax: 786-469-5589
© 2010 Miami-Dade County. All rights reserved.
