Water & Sewer Department

Deposit refunds

Customers in good standing may request their full deposit amount to be credited to their account after two years of good credit history with the Miami-Dade Water & Sewer Department or at termination of service. For more information, call Miami-Dade Water & Sewer Department Customer Service at 305-665-7477.

Pools

• The Miami-Dade Water & Sewer Department will give each customer one pool credit for each calendar year as long as the consumption warrants.
• No pool credit will be issued for water only, sub meter and separate sprinkler accounts.
• Any pool credit will be applied to the sewer portion of the bill and will be based on the dimensions of the pool.
• A pool credit is not issued for less than 3,740 gallons or 5 centi-cubic feet of water.
• Any credits issued on the sewer portion of the bill will not appear on the cycle that the pool was filled but on the following bill.
• The Department will need access to the property to verify the existence of a pool if Miami-Dade Property Records does not reflect a pool.
• The Department will notify you regarding any discrepancies with this credit request.

To receive a pool credit, please complete a pool credit form . The completed form can be faxed to 786-552-8763; emailed to WASD_CUSTRELATIONS@miamidade.gov; or mailed to:

MIAMI-DADE WATER & SEWER DEPT
ATTENTION: CUSTOMER RELATIONS UNIT
3071 SW 38TH AVENUE - ROOM 247
MIAMI FL 33146-1520

Be sure to indicate "Pool Credit" on the fax sheet or envelope.

Certified meter request

A "legally accurate" meter is defined as a meter that has been tested by the Water & Sewer Department and is determined to register between 98.5 and 101.5 percent on high and intermediate test flows, and between 90.0 and 101.5 on low test flows. Certified meter tests take up to 60 days to complete. The test results will be mailed to you within 10 working days upon completion. The Department will notify you regarding any discrepancies with this request.

To request a certified meter test, please fill out a certified meter request form . Fax the completed form to 786-552-8763 or mail it to:

MIAMI-DADE WATER & SEWER DEPT
ATTENTION: CUSTOMER RELATIONS UNIT
3071 SW 38TH AVENUE - ROOM 247
MIAMI FL 33146-1520

Exceptions

In the event of an extremely high bill, a one-time lifetime credit may be granted at the discretion of the Water and Sewer Department Director.

• Read more about One-time Lifetime Credit Requirements